Get to know more about us and our services by reading some of our customers most frequently asked questions.
Top Frequently Asked Questions
Euroshine was founded in January 2012 and provides Commercial and Residential Cleaning services. Each and every one of our professional cleaners and staff members are thoroughly trained to respect each cleaning task and have successfully completed all of the necessary safety training. Our company’s goal is to professionally clean and service each one of our customer’s homes, facilities and buildings with the highest standard possible. At Euroshine, we understand that our customers want as few hassles as possible. Therefore Euroshine shall provide strong management and direction for each project to ensure services are delivered to you in a smooth and pleasant manner.
Euroshine are proud winners of multiple award during the past few years. We received the "Best Residential Cleaning Company of 2015 in Ottawa" award by the Top Choice Awards Magazine. We are also the winner of the HomeStars.com's "Best of Ottawa" award for 2017/2018/2019 and "The Consumer Choice" award for the same category for 2017, "The Top Choice" award for 2018 and again "The Consumer Choice" Award for 2018. We recently won the "The Top Choice" award for 2022. The Euroshine team is happy to announce that we now have Eight Awards.
The difference that Euroshine provides is that we not only clean your house but we provide quality and reliable service. Our house cleaning maids are trained, insured and bonded. We take quality seriously and constantly rely on your feedback to improve our home and office cleaning service.
The cleaners always start from top to bottom of the house where they clean every part of the house from every corner and every baseboard. If the kitchen cabinets are empty, the cleaners are going to clean them inside as well. They can also clean inside the oven and inside the fridge and behind if you wish but they must be empty and pulled-out before the team arrives.
Our cleaning services* include, but are not limited to:
- Sleeping areas
- Living areas
- Hardwood floors
- Carpet and area rugs
- Manufactured flooring
Due to the convenient and stress-free schedule we ask all our clients to notify us with a cancellation 48 hours prior to their appointment. A fee applies to any cancellations made within 48hrs prior to each appointment.
All our cleaners are friendly with all kind pets and we don’t mind if there are pets in the house.
Yes, all our 148+ happy regular clients are with us for very long time. We don’t obligate anyone with contracts - if the client is happy with our service they are free to stay with us. If they have a reason to leave the company they can do it by email.If you need our regular service, I suggest to all our customers to try our services once and then confirm a regular schedule for your future cleanings. This will give us a better idea of the size of your residence, and we will be better able to estimate a fixed rate and schedule for your regular service.
We will clean your house even you decide to stay there. We will avoid a contact as much as we can to help you continuing doing your routine in your house.
We have 2 teams working on the weekends as well. If you need our service on the weekend we will need an Emil with an address in advance to find the best spot in our schedule.
We have many regular clients and we always do our best to accommodate the wishes of each client and if it is convenient for the already specified schedule, we will provide you with the time you requested to clean your house.
All the teams at Euroshine is made up of two cleaners.
When we come to your house for first time the cleaners always bring everything they need to make your house clean and shiny, you don’t have to provide anything. If you like our services and decide to go with us as a regular client, you will receive a flat rate (much lower) depending on how often you need our services and I will send you a picture of cleaning products that all our regular clients provide.